Work With Us

Citizens Advice Barrow is currently looking for a new adviser to join the team. If you're interested, drop us a line! We'd love to hear from you and we'll then email you a job pack with more information about us, and an application form. Please email us at recruitment@barrowcitizensadvice.org.uk

First Contact Adviser (full training will be given) - deadline for enquiries - 31st October 2024

35 hours per week

Salary: £24,963 rising to £26,858

8% employer’s pension contributions, with 31 days annual leave plus bank holidays

Office based (hybrid/remote working can be considered)

Our First Contact Team has a proven track record of delivering high quality information, advice and support that helps people resolve their problems.

We aim, as far as possible, to provide all the help a person needs at the first point of contact with our service so any worry and distress is reduced and people can move forward with their lives. First Contact Advisers therefore need a unique set of skills.

As well as being inquisitive, intelligent and quick thinking, successful candidates will have:

• ideally some experience of providing advice to the public on social welfare issues such as benefits, housing and employment, or experience working or volunteering in a charity
• excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people
• excellent IT skills
• a positive attitude to working as part of a team and to continuous learning
• strong commitment to our values of fairness, equality and social justice
• the ability to work flexibly, with a focus on good customer care