Need Advice?

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

For telephone advice call: 0808 2787 817 Monday – Friday 9am to 4pm

Our telephone lines can get very busy, don’t forget you can email us – click here.

Macmillan Benefits Advice call: 01229 830 367

Help to Claim Universal Credit – call 0800 1448 444, 8am to 6pm, Monday to Friday

Consumer problem call: 0808 223 1133

Please Note

Due to new Covid restrictions, we are no longer providing our drop in service. We are only arranging face to face appointments where absolutely necessary.

If you are coming to our office, where possible, please do a lateral flow test beforehand and only come if it is negative. For appointments, please arrive at the office at your appointed time, avoiding being early or late, as we need to manage traffic through the building. 

Anyone attending our office will be asked some brief questions about their present health, and information taken to comply with current ‘Track and Trace’ guidance. Unless exempt, you will be expected to wear a face covering or a visor whilst in our office. We also ask that you keep at least one metre away from the adviser. 

We hope this will safeguard our clients and staff who have serious health conditions and are particularly vulnerable to infection as well as help prevent the spread of infection.


Volunteers play a vital role in what we do. Could you join them & help us?

Find Us

See where we are and how to find us.

Research & Campaigns

How we use evidence to try and fix the underlying causes of people’s problems

What People Are Saying

“Very nice people and caring and understanding.”

Gino Thomas

What People Are Saying

“Very helpful & friendly advisors that have great knowledge & offer a thorough service. I can’t fault them & have helped me on a range of topics. Wish I had contacted them with other issues earlier.”

Mike Johson