If you are you someone who cares enough about building the financial and personal resilience of people who face multiple disadvantages to join a small board of committed trustees who govern and guide our unique Citizens Advice – please read on. 

Our thriving organisation faces many challenges particularly over the next 5 years. But we still have ambitious plans for the future because we know we make a real difference to people's lives. We are frequently described as a “first port of call” and “a lifesaver” with over 94% of service users surveyed stating they would recommend our services to others. We have an enviable reputation for delivery of reliable, accurate advice and support to our service users. More than 92% of those responding to regular surveys confirmed our service helped them find a way forward with their problem.

About the role:

Our success does depend on the active involvement of our trustees - as "supportive challengers" providing objective, informed and experienced insight and guidance to the Chief Officer and staff team.

You would be working with other trustees who know our local district and communities very well and who have a wide range of skills. All share a commitment that our organisation delivers the best possible services it can, adopting a business like approach to all activities. As an organisation, we look to make best use of the skills and experience people bring, whatever their role. As Trustees, this may include recruiting new staff, carrying out "Listen Up" conversations to survey the public about our organisation, revising policies, acting as representatives at local forums and editing marketing literature.

We pay trustees’ travel expenses and provide induction and ongoing training. Board meetings are held quarterly, with two full strategic planning days per year. When required, additional meetings are held to deal with specific issues requiring decisions and immediate action.

What are we looking for?

We are looking for people who have strategic vision, independent judgement, a willingness to give time (averaging at least 2 hours per month) and are committed to social justice and fairness for all.

Ideally, you will also have skills and experience in one or more of the following areas:

networking and relationship building with senior policymakers

expanding sustainable service delivery

expertise in marketing & campaign outreach

managing people

digital development

We are particularly keen to achieve a more diverse board of trustees, and we welcome applications from all sections of the community.

You would gain satisfaction from putting your accumulated skills and experience to use and knowing your contribution:

as part of the organisation team, helps over 3000 individuals deal with more than 15,000 separate issues every year

means staff are treated fairly and have the tools, resources and support to do their jobs well

ensures a sustainable future for a much valued local expert charity

For more information and to apply please email Christine McKinlay, CEO via [email protected]