Skip to content Skip to footer

First Contact Worker Role

First contact workers undertake short assessment interviews either by phone or face to face, in order to identify how the Bureau can best help the client. They provide information and, in certain circumstances, limited advice specific to the client’s situation.  They will make appointments for full advice with generalist advisers and specialist caseworkers and also make referrals to other specialist advice providers.

Key tasks

  • Exploring the client’s problem(s) and situation
  • Assessing the need for intervention
  • Identifying the next step that needs to be taken
  • Using a computer based information system to find out what the client’s rights and responsibilities are in relation to their problem
  • Recording the details of the interview with the client

First contact workers can undertake much of the training that is done by advisers but can begin to undertake this role more quickly. It may therefore suit applicants who cannot volunteer for a long period of time.

This role will provide you with experience in housing, employment, welfare benefits, relationships and other areas of law.

You will need to show that you:

  • have an understanding of, and commitment to, the aims and principles of the CAB service and its equal opportunities policies.
  • are willing to learn and develop skills in main enquiry areas.
  • are able to use IT e.g. basic keyboard / data entry skills / navigation of information system.
  • are flexible and willing to work as part of a team
  • have good communication skills, both written and oral.

Click here to apply online or call us on 01229 830367